Terms and Conditions

 

Please Read Carefully :

These conditions, together with all information on the web-site and for information given out via advertisement leaflets, form the basis of your contact with Advintage Limited, and by using the website you show your agreement.  These terms and conditions, together with our booking conditions, privacy policy and security policy, constitutes our agreement with you.

 

Contract:

A binding contact comes into existence at the point of dispatch of the Confirmation of Booking and Invoice documentation by Advintage Limited to you, The Client. The contract between The Client and the Company shall be subject to English Law and to the jurisdiction of the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of these countries can deal with disputes.

When making your booking we will arrange to enter into a contract with the principle or other supplier – tour operator/airline/accommodation supplier. We take no responsibility for the acts or omissions of the suppliers or the services supplied by them.  The suppliers own terms and conditions apply to each booking

 

Age and fitness:

Customers should ensure they are fit enough to travel, air travel involves stairs, long waits in airports, our transport via coach involves steep stairs, vineyard walks are sometimes necessary, and many wineries have steep cellar stairs. Many are not adapted for wheelchair users.  Please check with your GP before departure if you are in doubt.  For the latest advice for traveling abroad check with the Foreign and Commonwealth Office: www.fco.gov.uk/travel and www.nathnac.org.

 

Travel Insurance and Passports:  

All customers must have a valid passport, in date within three months of travel for Europe.

Non-UK passport holders must inform us of your nationality on booking, tell us which form of identification you are intending to use, and check on any visa requirements for entry into countries to be visited.  If you travel out of and into the EU without a valid passport or visa you do so at your own risk and we accept no financial responsibility for costs incurred.

All customers are strongly advised to purchase their own adequate travel insurance for the duration of the holiday abroad. Advintage Limited take no responsibility for this. 

 

Booking:

You, the individual traveling (the client) are responsible for making all payments due.  Confirmation or receipt of your booking will be made via Email, phone, letter or in person, so any changes necessary can be made before we proceed with the booking to the air travel supplier.  Please note that advertised holiday prices (website and leaflets) may change if our supplier prices change or increase.

Booking information given will only be passed to our travel supplier, the information may therefore  be passed to public authorities such as customs or immigration as required by law. This applies to sensitive information concerning disabilities, religion on dietary requirements.

You are responsible for checking all information sent by us to you and to notify us immediately to correct any errors.

 

Payment:

You will be required to pay a deposit per person, to secure your place on the holiday.  Each holiday may require a different amount. Where you only pay a deposit the full balance due will be notified.  Payment in full will be required 8 weeks before departure, and you will be notified by letter. Failure to pay in full will result in a written letter for immediate payment, failure to pay within 14 days will result in cancellation for the individuals concerned.

 

After publication of a holiday price, should prices rise-  due to increases in air flight travel and fluctuations in foreign currencies and the British Pound Sterling - Advintage Limited reserve the right to increase the price of a holiday if necessary and you will be notified in writing of any such increase.

 

Changes by you:

You must notify us of any changes requested by you to the confirmed holiday.  We are unable to guarantee to meet your requests but will endeavour to do so. Any name changes or room changes will incur a further charge (depending upon the charge from the supplier).

 

Cancellation by You:

Should you, need to cancel your booking, once deposit or full monies have been paid you must inform Advintage Limited immediately firstly by phone, then in writing. Notice of cancellation, once air flights have been purchased, will result in the loss of deposit (full amount). If you have paid the full amount for the holiday other cancellation charges will be incurred:

Cancellation charges:

56-30 days before departure:   full deposit amount plus  30%

29-15 days before departure:   full deposit amount plus  70%

14 days or less                              100% of the monies paid

 

Cancellation by Us:

Advintage Limited reserves the right to cancel any holiday arrangements, although this will be a very rare occurrence.  Should this happen, we would give you the earliest possible notification and seek to offer an alternative holiday where available. If we have to cancel your holiday because the minimum of bookings necessary  to make a holiday viable, was not reached we will notify you no later than 8 weeks before departure.   Either way, you will be offered a full re-fund.

 

Delays:

Although it is the responsibility of the carrier to make arrangements in case of serious delay, should the situation arise Advintage ltd will make every effort to assist in arrangements.  Any resulting loss or costs must be paid by the carrier (see their terms and conditions).  Please ensure that your own travel insurance will cover any costs incurred with a delay should you need to re-claim.  Especially where connecting flights are involved.

 

Changes by Us:

Whilst we endeavour to make very few changes to the advertised holiday, on occasion wine visits or even hotels have to be changed at the last minute. We reserve the right to do this and will notify you of significant changes such as flight times or hotel changes.

 

Rare occurrences happening once we have departed, which are out of our control, may force us to change or terminate the holiday.  These acts, such as threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, natural or nuclear disaster, floods, adverse weather conditions, fire or similar events, we regret that we cannot accept liability or pay compensation if these rare events take place.

 

Compensation will not be payable and no liability accepted where we are forced to make changes or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided with all due care. 

 

Our liability to you:

  1. It is our obligation, and those of our suppliers, to take reasonable skill and care as we provide facilities and services to you, or in organising such supplied by another party. Rarely standards of transport, food and accommodation may be lower than you would expect to find in UK.  The services and facilities included in your holiday will be deemed to have been provided with reasonable care and will comply with local regulations which apply, or if there are no local regulations, they will reflect local standards and customs. [It is your responsibility to demonstrate that reasonable care and skill had not been used in making a claim against us.]
  2. Subject to our terms and conditions we will accept responsibility where your contracted holiday was not provided as promised or proved deficient, as a result of our failure, or the failure of agents/suppliers contracted by us. Our responsibility is limited to what our agents and suppliers did or did not do when they were acting within the course of the work we ask them to do or in the course of their usual employment.  Advintage Limited is not responsible for any injury, illness, death, loss , damage, expense costs or other sum or claim of any description whatsoever, which results from any of the following i) act(s) and/or omission(s) of the person(s) affected or any members(s) of their party or ii)act(s) and /omissions of a third party not concerned with the provision of the holiday and which were unforeseeable or unavoidable or iii) “force majeure” as described before.
  3. Where we are found liable for loss /and or damage to any luggage or personal possessions, including money, the maximum amount we will have to pay you is £500 per person, (unless a lower limit applies to your claim) as you are assumed to have taken out adequate travel insurance for all other claims which do not involve death or personal injury. If we are found liable to you on any basis, the maximum amount we will have to pay is twice the price excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected.  The amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.  
  4. The promises we make to you about the services we have agreed to provide or arrange as part of our contact – and the laws and regulation of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable at the time, the services will be treated as having been properly provided.  This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
  5. Where any claim or part claim concerns or is based on any travel arrangements forming part of your holiday with us (including the process of getting on and off the transport concerned), or stay in hotel. The maximum amount of compensation we will have to pay you will be limited.  The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis the most the carrier or hotel keeper concerned would have to pay under the International Convention or regulation which applied to the travel arrangements or hotel stay in question – for example the Warsaw Convention as amended or the Montreal Convention 1999 (rail travel), Berne Convention 1961 (sea travel) Athens Convention, (road travel), Paris Convention 1962 (hotels), airlines, see individual terms and conditions of carrier concerned.  For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable.  Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim.  When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint in question.
  6. You must provide ourselves with all assistance we may reasonable require.  You must tell us and the supplier concerned about your claim or complaint.  If asked to do so, you must transfer to us (or our insurers) if we want to enforce any rights which are transferred.
  7. If you or any member of your party suffers illness, injury or death, through misadventure, as a result of an activity which does not form part of your contracted holiday arrangements, we will provide you will all reasonable assistance.  

 

Complaints:

Advintage Limited aim to give you an excellent holiday and in the past we have had only happy clients.

If, however you are dissatisfied with any aspect of your holiday, you must tell us as soon as possible.  This allows us and our suppliers the opportunity to quickly resolve such problems.  Any complaints must be formalised within 28 days of your return to the UK and we aim to settle such matters amicably, with the option to use mediation and arbitration services.

 

Currency Fluctuations:

Should currency fluctuations of the British Pound Sterling against Euro or other Currencies occur,  Advintage reserve the right to increase the price of the holidays when necessary, and you will be notified of this in writing.

 

 

Advintage Limited

Company No: 7204018

Updated November 2016

 

 

Advintage Limited

43, Queens Road,

Whitley Bay,

Tyne and Wear

NE26 3AP

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