Please Read Carefully :
A binding contact comes into existence at the point of dispatch of the Confirmation of Booking and Invoice documentation by Advintage Limited to you, The Client. The contract between The Client and the Company shall be subject to English Law and to the jurisdiction of the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of these countries can deal with disputes.
When making your booking we will arrange to enter into a contract with the principle or other supplier – tour operator/airline/accommodation supplier. We take no responsibility for the acts or omissions of the suppliers or the services supplied by them. The suppliers own terms and conditions apply to each booking
Age and fitness:
Customers should ensure they are fit enough to travel, air travel involves stairs, long waits in airports, our transport via coach involves steep stairs, vineyard walks are sometimes necessary, and many wineries have steep cellar stairs. Many are not adapted for wheelchair users. Please check with your GP before departure if you are in doubt. For the latest advice for traveling abroad check with the Foreign and Commonwealth Office: www.fco.gov.uk/travel and www.nathnac.org.
Travel Insurance and Passports:
All customers must have a valid passport, in date within three months of travel for Europe.
Non-UK passport holders must inform us of your nationality on booking, tell us which form of identification you are intending to use, and check on any visa requirements for entry into countries to be visited. If you travel out of and into the EU without a valid passport or visa you do so at your own risk and we accept no financial responsibility for costs incurred.
All customers are strongly advised to purchase their own adequate travel insurance for the duration of the holiday abroad. Advintage Limited take no responsibility for this.
You, the individual traveling (the client) are responsible for making all payments due. Confirmation or receipt of your booking will be made via Email, phone, letter or in person, so any changes necessary can be made before we proceed with the booking to the air travel supplier. Please note that advertised holiday prices (website and leaflets) may change if our supplier prices change or increase.
Booking information given will only be passed to our travel supplier, the information may therefore be passed to public authorities such as customs or immigration as required by law. This applies to sensitive information concerning disabilities, religion on dietary requirements.
You are responsible for checking all information sent by us to you and to notify us immediately to correct any errors.
You will be required to pay a deposit per person, to secure your place on the holiday. Each holiday may require a different amount. Where you only pay a deposit the full balance due will be notified. Payment in full will be required 8 weeks before departure, and you will be notified by letter. Failure to pay in full will result in a written letter for immediate payment, failure to pay within 14 days will result in cancellation for the individuals concerned.
After publication of a holiday price, should prices rise- due to increases in air flight travel and fluctuations in foreign currencies and the British Pound Sterling - Advintage Limited reserve the right to increase the price of a holiday if necessary and you will be notified in writing of any such increase.
Changes by you:
You must notify us of any changes requested by you to the confirmed holiday. We are unable to guarantee to meet your requests but will endeavour to do so. Any name changes or room changes will incur a further charge (depending upon the charge from the supplier).
Cancellation by You:
Should you, need to cancel your booking, once deposit or full monies have been paid you must inform Advintage Limited immediately firstly by phone, then in writing. Notice of cancellation, once air flights have been purchased, will result in the loss of deposit (full amount). If you have paid the full amount for the holiday other cancellation charges will be incurred:
56-30 days before departure: full deposit amount plus 30%
29-15 days before departure: full deposit amount plus 70%
14 days or less 100% of the monies paid
Cancellation by Us:
Advintage Limited reserves the right to cancel any holiday arrangements, although this will be a very rare occurrence. Should this happen, we would give you the earliest possible notification and seek to offer an alternative holiday where available. If we have to cancel your holiday because the minimum of bookings necessary to make a holiday viable, was not reached we will notify you no later than 8 weeks before departure. Either way, you will be offered a full re-fund.
Although it is the responsibility of the carrier to make arrangements in case of serious delay, should the situation arise Advintage ltd will make every effort to assist in arrangements. Any resulting loss or costs must be paid by the carrier (see their terms and conditions). Please ensure that your own travel insurance will cover any costs incurred with a delay should you need to re-claim. Especially where connecting flights are involved.
Changes by Us:
Whilst we endeavour to make very few changes to the advertised holiday, on occasion wine visits or even hotels have to be changed at the last minute. We reserve the right to do this and will notify you of significant changes such as flight times or hotel changes.
Rare occurrences happening once we have departed, which are out of our control, may force us to change or terminate the holiday. These acts, such as pandemic, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, natural or nuclear disaster, floods, adverse weather conditions, fire or similar events, we regret that we cannot accept liability or pay compensation if these rare events take place.
Compensation will not be payable and no liability accepted where we are forced to make changes or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided with all due care.
Our liability to you:
Advintage Limited aim to give you an excellent holiday and in the past we have had only happy clients.
If, however you are dissatisfied with any aspect of your holiday, you must tell us as soon as possible. This allows us and our suppliers the opportunity to quickly resolve such problems. Any complaints must be formalised within 28 days of your return to the UK and we aim to settle such matters amicably, with the option to use mediation and arbitration services.
Should currency fluctuations of the British Pound Sterling against Euro or other Currencies occur, Advintage reserve the right to increase the price of the holidays when necessary, and you will be notified of this in writing.
Company No: 7204018
Updated May 2020
43, Queens Road,
Tyne and Wear